Frequently Asked Questions

I have the fastest internet service from my provider, why are my channels freezing up?

Its exciting to have a fast internet connection, however that's not the only factor that goes into a positive streaming TV experience.

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Your internet connection speed is the speed allocated to your home.  Once the signal gets to your modem, it then goes to your router to be available to the many internet devices that may be in your home.  Nowadays, this is not just cell phones, tablets, laptops/desktop computers.  It now includes devices such as watches, televisions, DVD players, game consoles, light bulbs, stoves/ovens, refrigerators, crock pots, security systems and so much more.  All these devices ask for a portion of that internet speed you've purchased from your internet service provider.  

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A good wireless router placed in a good central location in your home can greatly effect the signal strength in different areas of your house.  WiFi technology is always improving.  Newer devices not only allow you to get more speed to compatible devices but they also contain better signal processing so that connected devices have better speeds available to them.

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It is recommended if your routers 2-3 years old, whether rented from your service provider or purchased by you, may need to be upgraded to get the best experience.

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Vision Media Player works hard at providing our customers the best feeds available for each channel.  However, we can only provide as good a channel feed as is available to us.  Broadcast companies that provide the feeds to us vary in their stream quality.  As a result, signals can freeze from time to time.  A quick channel change then returning to the original channel can help resolve the issue.